Terms & Conditions

00 Overview

These Terms & Conditions ("Terms") govern access to and use of the website and educational platform available at isplibrary.com and related services (collectively, the "Platform" or "Services"). The Services support teaching and learning by providing Schools, teachers, and students with an environment to store, organize, and access educational materials.

IMPORTANT - Hosting role. ISP Library primarily provides technical infrastructure and a place to host and access materials. Schools and their authorized users decide what materials are uploaded and shared. ISP Library does not publish School Content as its own and is not responsible for School Content uploaded by Schools or Users, subject to applicable law and our notice-and-action obligations.

If you do not agree to these Terms, do not use the Services.

01 Legal Framework and Interpretation

These Terms are governed by the laws of the Republic of Latvia, together with directly applicable European Union law.

Depending on the context and the party type, the Services may be subject to:

• Regulation (EU) 2016/679 (GDPR) and Latvian Personal Data Processing Law.
• Regulation (EU) 2022/2065 (Digital Services Act / DSA).
• Latvian Law on Information Society Services.
• Latvian Copyright Law, including educational and research use limitations and exceptions.
• Latvian Consumer Rights Protection Law where a consumer relationship exists.
• Latvian Civil Law general contract principles.

If a mandatory legal rule conflicts with these Terms, the mandatory rule prevails, and the remainder of the Terms stays in effect.

02 Definitions

• "ISP Library", "we", "us", "our": the operator of the Platform.
• "School": an educational institution or organization that creates, manages, or sponsors access for Users.
• "School Admin": a person authorized by a School to manage School accounts, roles, and access.
• "User": any individual who uses the Platform, including admins, teachers, students, staff, and other authorized persons.
• "School Content": files, scans, documents, links, text, images, audio, video, quizzes, and other content uploaded, stored, generated, or shared by a School or its Users.
• "ISP Library Content": Platform software, interface, branding, templates, and materials we create and provide.
• "Subscription": any paid plan, license, or service package offered by ISP Library or sold via Schools.
• "Account": a User profile used to access the Platform.
• "Applicable Law": laws and regulations applicable to the parties and the Services, including EU and Latvian law.

03 Who Contracts With ISP Library

Typically, the contractual relationship exists between ISP Library and the School (B2B). School Admins and Users act under the School's authority.

If direct sign-up without a School is allowed, or a User purchases a Subscription personally, a direct agreement may arise between ISP Library and that User. If the User qualifies as a consumer under Latvian/EU law, mandatory consumer protections apply.

If you use the Platform on behalf of a School, you confirm you are authorized to bind the School to these Terms or to the School's separate master agreement, if any.

04 Description of Services

The Platform provides:

• structured storage and organization of learning materials;
• role-based access, such as teacher/student permissions;
• viewing and downloading materials depending on permissions;
• optional analytics and reporting features;
• optional AI-assisted tools, such as quiz generation, as described on the Platform.

ISP Library provides infrastructure, not publishing. The School and/or its Users are the uploaders and providers of School Content within their community.

ISP Library does not guarantee that School Content or AI outputs match a particular curriculum, assessment standard, or academic policy.

05 Accounts, Roles, and Access Control

Accounts may be created by a School Admin, by self-registration with School approval, or by direct registration if offered.

The School is responsible for:

• ensuring only authorized individuals receive access;
• maintaining correct role assignments;
• promptly removing access for departing Users;
• implementing internal policies for acceptable use and content compliance.

Users must keep passwords confidential, not share credentials, use strong authentication where offered, and notify ISP Library of suspected compromise.

Where Users are minors, the School confirms it has any required legal basis or consent under Applicable Law for the minor's use of the Platform and processing of personal data.

We may suspend or restrict Accounts to protect security, comply with law, or enforce these Terms.

06 Acceptable Use Rules

Unless agreed otherwise, the Platform is for non-commercial educational use.

You must not:

• use the Platform for illegal purposes;
• attempt unauthorized access, scraping, or reverse engineering;
• interfere with the Platform's integrity or security;
• upload malware, malicious code, or exploit attempts;
• use the Platform to harass, bully, threaten, or discriminate;
• upload or share illegal, defamatory, hateful, extremist, or otherwise harmful content;
• misrepresent authorship, impersonate others, or falsify School affiliation;
• systematically download School Content to re-publish it externally without permission;
• share School Content outside authorized School users unless lawfully authorized.

We may apply technical limits such as storage quotas, rate limits, and file size limits.

For security and accountability, the Platform may maintain logs of access and activity.

07 School Content and Scans of Books

Schools and Users keep ownership of their School Content, and third-party rights holders keep their rights. The School is solely responsible for ensuring School Content is lawful and that it has the right to upload and share it.

Schools may upload scans of books, excerpts, worksheets, and other materials only if the School has a lawful basis, such as permission/license from the rights holder or a lawful statutory exception applicable to educational use.

Non-commercial educational intent alone is not automatically permission. The School must evaluate legality under Applicable Law. ISP Library does not provide legal advice or copyright clearance.

Where Schools upload third-party materials under an educational limitation or exception, Schools should restrict access to the relevant class/community and avoid making such materials publicly available unless clearly lawful.

Schools should avoid uploading unnecessary personal data inside files unless required and lawful.

08 License Granted to ISP Library

By uploading School Content, the School grants ISP Library a limited, worldwide, non-exclusive license to:

• host, store, back up, and process the School Content;
• display and transmit it to authorized Users;
• perform technical formatting strictly to provide the Services.

This license does not transfer ownership to ISP Library.

Upon termination, School Content is handled according to Section 15.

09 Intermediary / Hosting Status

For School Content uploaded at the request of Schools or Users, ISP Library acts as an online intermediary/hosting service provider in the sense of EU/Latvian rules.

We do not generally pre-screen School Content for legality. We may use automated tools for security, such as malware detection, and may take action when we become aware of illegal content or violations.

Hosting or intermediary providers are generally not liable for stored information where they lack actual knowledge of illegal activity or content and act promptly to remove or disable access when knowledge is obtained.

The EU Digital Services Act establishes EU-wide rules for online intermediary services and notice-and-action mechanisms for illegal content.

10 Notice-and-Action

Anyone may submit a notice of allegedly illegal content, including copyright infringement, via:

• Email: [insert notice email]
• Web form: [insert link if exists]

Notices should include the exact location of the content, reasons why it is allegedly illegal, evidence of rights or authority where relevant, contact details, and a good-faith statement of accuracy.

We may remove or disable access to content, restrict sharing scope, request additional information, or suspend/terminate Accounts for repeated violations.

Where appropriate, we will notify the relevant School Admin unless prohibited.

If removal was mistaken, the uploader via School Admin may submit a reasoned request for reinstatement.

11 Content Moderation, Enforcement, and Safety

We may enforce these Terms, School policies provided to Users, applicable law, and lawful authority requests.

We may act immediately without prior notice where necessary to prevent harm or security incidents, comply with legal obligations, or stop distribution of clearly illegal content.

If DSA transparency obligations apply to our service type or scale, we may publish transparency information about moderation actions.

12 ISP Library Disclaimers About School Content

Schools and Users upload School Content. ISP Library does not guarantee that School Content is legal, non-infringing, accurate, complete, up to date, or suitable for a particular class or age group.

Hosting or availability of School Content does not mean ISP Library endorses it.

ISP Library only provides convenient digital space and tools for Schools and teachers to place materials for learning. Schools decide to upload scans, books, and files for non-commercial educational purposes and are responsible for ensuring such uploading is lawful. ISP Library is not the rights-clearing entity.

13 Suspension, Restriction, and Termination

We may suspend or restrict access if we reasonably believe there is a serious breach, illegal or risky content, a security threat, overdue fees, or a legal order requiring action.

Schools may request termination according to their plan or contract. We may ask for verification from the School Admin.

On termination, access is revoked, School Content is handled under Section 15, and clauses intended to survive continue to apply.

14 Intellectual Property in the Platform

ISP Library Content, software, interface, design, and trademarks belong to ISP Library or licensors.

We grant a limited, non-transferable, revocable right to access and use the Platform for educational purposes during the term.

You must not copy or modify platform code, reverse engineer except where mandatory law permits, remove proprietary notices, or create a competing service based on the Platform.

15 Data Retention, Backups, Export, and Deletion

We may offer retention controls to School Admins. If no controls exist, default retention applies.

Deleted data may remain in backups for a limited period, then be overwritten.

On request, we may provide reasonable export options for Schools, depending on technical feasibility and plan level.

Following termination and subject to legal obligations, we will delete or anonymize School Content and related personal data within a reasonable period. Some logs may be retained for security, fraud prevention, and legal compliance.

16 Data Protection and Privacy

For most School use, the School is the Data Controller and ISP Library acts as a Data Processor, unless we independently determine purposes such as platform security, billing, or legal compliance.

Where required by GDPR, Schools should enter into a DPA with ISP Library covering subject matter, duration, purpose, personal data, data subjects, processor obligations, confidentiality, security, sub-processors, assistance, audits, and breach notifications.

Depending on configuration, the Platform may process identity/contact data, school affiliation and class membership, usage logs, educational analytics, and content-related data.

Legal bases may include performance of contract, legitimate interests, compliance with legal obligations, and the School's own legal bases.

We implement access controls, encryption in transit where applicable, abuse monitoring, backups, disaster recovery practices, and least-privilege internal access.

We will notify the School without undue delay after becoming aware of a personal data breach affecting School data.

We may use sub-processors such as hosting, email delivery, and analytics providers, with appropriate safeguards.

If data is transferred outside the EEA, we will rely on lawful transfer mechanisms such as adequacy decisions or SCCs.

For School-managed data, Users should direct data subject requests to the School as controller, and ISP Library will assist the School as required.

Non-essential cookies generally require prior consent under EU ePrivacy rules and GDPR-standard consent.

Additional details are provided in our Privacy Policy. If there is any inconsistency, GDPR obligations prevail.

17 AI Features

If the Platform offers AI-generated quizzes or similar tools, outputs may contain errors or inappropriate content.

AI-generated materials must be reviewed by a teacher or authorized staff before being used with students.

Do not rely on AI outputs for grading decisions, formal assessments, medical/legal advice, or high-stakes determinations.

Schools should avoid submitting unnecessary personal data into AI tools and should follow safeguarding policies.

How AI inputs and outputs are stored and processed will be described in the Privacy Policy, DPA, and feature-specific notices.

18 Fees, Billing, and Refunds

Fees, billing cycles, and included features are defined in your order form, invoice, or plan page.

VAT or other applicable taxes may apply depending on location and invoicing details.

We may suspend Services for overdue payments after reasonable notice.

Refunds, if any, follow our Refund Policy [insert link], consistent with mandatory consumer rules where applicable.

19 Service Availability, Maintenance, and Changes

We aim for reliable access but do not guarantee uninterrupted service.

Planned maintenance may cause temporary downtime. Where reasonable, we will notify Schools in advance.

We may change features, interfaces, or technical requirements. Material changes may be communicated to Schools/Admins.

Some features may be labeled beta or experimental and may be modified or discontinued.

20 Third-Party Links and Integrations

The Platform may link to third-party sites. We do not control and are not responsible for third-party content or policies.

If Schools enable third-party integrations, Schools are responsible for reviewing third-party terms and privacy practices.

21 Warranties and Disclaimers

The Services are provided "as is" and "as available."

To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement for School Content.

We do not warrant that School Content or AI outputs are accurate or compliant with a specific program.

22 Limitation of Liability

To the maximum extent permitted by law, ISP Library is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of data, or business interruption.

Where permitted, our total liability for claims related to the Services is limited to the amount paid by the School to ISP Library in the 12 months preceding the event giving rise to the claim, or EUR 100 if no fees were paid, unless mandatory law requires otherwise.

Nothing limits liability where it cannot be limited under Applicable Law, such as intentional misconduct or applicable personal injury claims.

23 Indemnification

The School agrees to defend, indemnify, and hold harmless ISP Library from claims, damages, liabilities, and expenses arising from:

• School Content uploaded or shared;
• alleged infringement of third-party rights;
• breach of these Terms by the School or its Users;
• unlawful processing of personal data by the School as controller.

If you contract directly with us, you indemnify ISP Library for the same types of claims caused by your content or actions.

24 Consumer Information

This section applies only if you are a consumer, meaning a natural person acting outside your trade or business.

Nothing in these Terms limits mandatory consumer rights under Latvian law.

You may contact the Latvian Consumer Rights Protection Centre (CRPC/PTAC) for consumer rights guidance and enforcement.

The EU Online Dispute Resolution platform was discontinued as of 20 July 2025, so we do not provide an ODR link.

25 Governing Law, Jurisdiction, and Disputes

Latvian law governs, with EU law applicable where relevant.

Unless mandatory rules say otherwise, disputes are subject to the courts of Riga, Latvia.

Before litigation, parties should attempt good-faith negotiation via School Admin and ISP Library support.

26 Notices and Communications

You agree that notices may be provided electronically, including email and in-app notifications.

We maintain points of contact for recipients and authorities as required by the DSA.

27 Changes to These Terms

We may update these Terms to reflect changes in the Services, law, or security needs.

Updated Terms become effective on the stated "Last updated" date. Material changes may be notified to Schools/Admins.

Continued use after changes means acceptance, unless mandatory law provides otherwise.

28 Miscellaneous

If any clause is invalid, the rest remains effective.

Failure to enforce a right is not a waiver.

We may assign these Terms as part of a merger, acquisition, or asset transfer. Schools may not assign without consent unless legally allowed.

We are not liable for delays caused by events beyond reasonable control, including outages, cyberattacks, legal changes, and natural disasters.

These Terms are provided in English. If a Latvian version is provided, specify priority: [choose: English controls / Latvian controls].

These Terms, referenced policies, and any School order form or DPA constitute the entire agreement.